Our mission and values.

Here at family run Wellburn Care we pride ourselves on providing first-class care and round-the-clock support. Whatever the individual tastes and requirements, we want our residents to feel comfortable and confident when staying with us.

With every aspect of our approach to care, we have a set of principals, driven by our core aims, which make up our mission and values, that we never compromise on.

Mission

As a family-run care provider, we care for our residents as we would care for our own family and loved ones. We provide the highest quality of person-centred care for our residents whilst encouraging independence and maintaining dignity at all times. We seek to embed ourselves as an integral part of the communities we serve. We strive to be an employer of choice creating an environment where all staff are part of the family, valued and encouraged to flourish.

Values

Care is at our Core.

Compassionate
At all times we prioritise compassionate care responding with humanity and kindness, supporting our residents and colleagues to ensure we meet their needs.

Accountability
We are responsible for our actions, behaviours, and performances to provide the best possible care to our residents.

Respect
We always treat everyone with dignity and respect, acting in a reliable and trustworthy way to both colleagues and residents alike.

Everyone
We act in an inclusive way without bias or prejudice, embracing the differences of others allowing them to be their authentic selves.

Call our New Care Enquiries Team now on:
0191 694 1052

Enquiry pack
Our enquiry pack is full of all the information you'll need, including our super useful Little Guide, which offers hints, tips and a checklist to use when looking around and comparing homes.

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It’s all about respect.

Respecting residents means, treating them as individuals and recognising their right to be different. Our approach and the support we offer will vary with each resident.

Understanding and using the experience of each resident is central to our person centred care. Making sure that each and every one of our residents privacy is respected is also hugely important to us - and we make sure that we show courtesy and compassion when speaking to and communicating with our residents.

Rights
We ensure residents understand their rights at all times, and that their cultural, religious and political beliefs will be accepted and respected. Our residents are kept informed, so they can form rounded opinions and feel comfortable and confident expressing them.

Support
We provide an environment that encourages stimulation and fun, that allows friendship to flourish. Enabling residents to lead fulfilling lives, in a safe haven, in which personal aspirations and abilities are celebrated, realised and maintained.

Enrich
We see residents as individuals, respecting and celebrating their uniqueness and personal needs. Promoting and maintaining dignity at all times and enhancing their sense of purpose and belonging.

Talk
We always make sure that we spend time talking to residents. Reminiscing and recalling the past are extremely important activities and there is a lot to be learned from their life experience. Conversation can help to overcome loneliness, depression, anxiety and boredom. Memory is like a muscle that needs to be exercised.

Encouragement
Residents are encouraged to think and act freely. We recognise the value of independence, by doing things with the residents, rather than for them. Understanding that dependence can breed and generate a sense of powerlessness.

Privacy
We recognise residents absolute fundamental rights and need for personal privacy and confidentiality of information.

Choice
Each resident should be able to decide, as much as possible, what their own future should be. This freedom to choose has a direct link to their quality of life, and it’s an affirmation of their individual place and significance, which makes a huge difference when it comes to realising achievement.

A full range of personal options on social activities and also all aspects of day to day life within the home are offered.

We’re extremely conscious that limited choice discourages independence and can have detrimental effects when it comes to self respect.

Call our New Care Enquiries Team now on:

0191 694 1052

For all enquiries relating to New Care, we have a team of expert staff on hand to answer any questions you may have, about this important next stage in yours or your loved ones life. A member of our New Care Enquiry Team will listen to your needs, and carefully guide you through the process, every step of the way.